Business-to-business Customer Returns

Returns Process

1Contact Customer Service at 800-645-3744 or keepmewarm@refrigiwear.com.

2Make sure to have these for the call or email:

  • Original Order, invoice, or reference #
  • The reason for the return/exchange

3When you get your return authorized, we will provide an RMA # and form.

4The RMA (Return Merchandise Authorization) # and form (showing bar code) MUST be attached to the outside of the box for your return or exchange to be processed.

5Ship all returns to:
Attn: Returns
RefrigiWear
54 Breakstone Drive
Dahlonega, GA 30533

Returns Process

Rules for Returns

  • You may return or exchange your garment as long as it is still in its original condition and has not been worn or washed.
  • Customized items, including custom-sewn garments, embroidered items, or items with heat-seal are not eligible for return or exchange.
  • Refunds may only be issued back to original form of payment.
  • Shipping is non-refundable.